1Cotton King

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Frequently Asked Questions

This page includes many of the common questions we receive and their answers. If you have a question not listed here, don’t hesitate to get in touch with us.

Within the U.S., we ship First Class and USPS Priority Mail, depending upon the number of yards ordered.* We try to ship either same or one day from receipt of your order but have no control over when you will receive it due to the postal system and their delivery schedule. We are NOT responsible for the package once it leaves our possession and enters the postal system but will assist with tracking the package and provide information on how to file a claim with the postal service.

*Shipping Rates:

  • 1-2 Yards – $5.50 First Class
  • 3-10 Yards – $8.50 Priority
  • 11-22 Yards – $15.00 Priority
  • 23-35 Yards – $20.00 Priority

Local pickup is available upon request.

Voluntary cancellation of an order that has not shipped will result in a refund less a $3 bank processing fee. No cancellations on shipped orders.

1Cottonking gladly accepts payment via Paypal, Visa, MasterCard, Discover, and American Express. We reserve the right to refuse any order in which the billing information and credit card information does not match or the shipping address is incomplete. We do not accept checks or money orders.

Every effort is made to ensure you receive top quality premium fabric. If you should receive a fabric that is defective, we will exchange the item or refund your money, at the discretion of 1cottonking. We do not accept returns on cut yardage unless you send us a photo of the defect. If you accidentally receive the wrong fabric, please contact us to make arrangements to correct the error.

1cottonking will make every effort to contact you if your order is returned to us. You will be responsible for the additional shipping fee to have it mailed a second time. We do not change shipping addresses so please make sure the address with your payment method is current. After 30 days, any returned unclaimed packages will be donated to a local non-profit sewing/quilt guild.

Local porch pickup is available. Please select this option at checkout so we can have it ready for you. Orders are generally ready same day unless we are out of town.

1cottonking works extensively to achieve the highest level of color accuracy and image sharpness without compromising how quickly the images appear on your screen. We only use the manufacturer’s stock images. We cannot guarantee how images appear to you due to varying computer and monitor systems display color differently.

1cottonking keeps all of your customer information confidential. We do not sell, trade or otherwise transfer your personal information to anyone.

1cottonking reserves the right to change or add policies, at any time, on this page.

We take your shopping experience seriously and we attempt to ensure the most accurate information at all times. Please share with us your feedback regarding your shopping experience on our Reviews page, which can be found HERE.